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Home > Returns, Refund,Dispute > Item that doesn't match the description
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Lack of functions

Definition: the item received by the buyer lacks some functions.

Handling Methods

Tidebuy: product description

Buyer:  the buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece).

We only accept products in their original condition.

Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service firstly, and you can send the items back after their confirmation.We will try our best to help you.

Sizes not as described

Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.


Tidebuy: Product description


Buyer: The buyer needs to complain about the product problems and provide related images and/or videos within seven working days from the date of receiving the item, the delivery receipt, etc. (If the weight of the item needs to be verified, the buyer can provide the image and/or videos for proving it; if more than one piece has the above problems, the buyer needs to provide the image and/or videos of each piece).


Sizing or Fitting Issues:


If your dress size differs from the specifications of your order by more than one inch, feel free to choose from the following options:


1) You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you for up to 10% of the product price.


2) You may return the dress after customer service department's confirmation to receive a full refund. (Without customer service department's confirmation, we do not accept your case.) Buyer needs to pay for the cost of return shipping.


Dress is the size you ordered but does not fit:


If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:


1) You may go to a local tailor to have the dress resized (at your own cost).


2) You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.


Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.


If you feel the size of the dress is not suitable and want to open a dispute against this, then you should provide us enough evidences to prove it. Most importantly, what you provide should strictly accord with the measurement standards in our website https://help.tidebuy.com/Dispute-on-Size-of-Dresses-151.html#detail2

Color doesn’t correspond with the description

Definition: It refers to the case when the color of the item you got isn't as the same as the description .The color mainly refers to red, orange, yellow, green, cyanine, blue, purple, etc. In cases customers have question about color deviation, please kindly send us the necessary information and materials so that we can handle the cases ASAP.


Possible solutions:
Tidebuy: Products description


Buyer: The buyer complains about quality problems of products and provides related information like the delivery receipt in seven working days. (If the weight of the item needs to be verified, the buyer can provide the related information to prove it; if there are more than one part of the item have problems, the buyer needs to provide enough information to prove for each single part.)


We only accept products that stay in their original condition.


Please notify that we cannot return any product before the quality problem is confirmed. If you want to return your order, you need to contact customer service first, so that we can handle your case after their confirmation.


You are eligible for a partial refund. (This does not apply if the color difference is caused by your display monitor.)

Material doesn't correspond with the description

If the material of the dress is not as same as what you demand, and you want a refund, please contact our customer service center at service@tidebuy.com. The most important thing is to provide us enough evidence to prove it.

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