Close
Current Language: English
USD
Please select your language ×

Please note: Changing the languages(Espanol、Francais、Deutsch、日本語)you shop from will affect factors including your personal information, prices, promotions, shipping options and product availability.

Register now and get a 10% off coupon
APP Help
Customer Service
Dear customer: we will provide you with professional service during your shopping.
Message Us Email: service@tidebuy.com
Home > Returns, Refund,Dispute > Item that doesn't match the description
Back to Returns, Refund,Dispute

Returns, Refund,Dispute

Item that doesn't match the description

Item that doesn't match the description

Lack of functions
If you received a defective item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery. 
When submitting the ticket, please provide your order number, a description of the defected item and add a few pictures. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
You can check the status of your dispute order here:
Our customer service staff will reply you within 48 hours of receiving the message.

Sizes not as described
Definition: the sizes of the item you have received do not match the product description. The sizes refer to the standard dimensions internationally recognized or the measurement units converted from the standard dimensions. As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one inch in either direction of the specified measurements.
A perfect-fitting dress starts with perfect measurements. Before ordering a made-to-order dress from Tidebuy, we strongly encourage finding a professional local tailor who can help you measure accurately. Watch this instructions below for more information on how to properly take your measurements.
If you are hesitant between two sizes, we recommend that you select a larger size. If it doesn't fit after your receiving the goods, we suggest that you consult the local tailor to modify, we will reimburse you for up to 10% of the product price as a compensation.
For most custom wedding dresses and special occasion dresses: To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
If you want to return or exchange your item, we recommend you to log into your account and open a dispute within 7 calendar days of delivery. 
When submitting the ticket, please provide your order number, a description of the item with size issue and add a few pictures to show the size problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
You can check the status of your dispute order here:
Our customer service staff will reply you within 48 hours of receiving the message.
Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way. 

Colors not as described
Definition: This refers to the case that the color of the item you have received is not as described as in the image and the product description. 
Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors settings. We are committed to presenting the true appearance of the product, including its color.
But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.
If there was a large color gap between the actual product and the color displayed on our website. You can return or exchange. Please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.
With the pictures you can log into your account and open a dispute within 7 calendar days of delivery. 
When submitting the ticket, please provide your order number, a description of the item with color issue and add the pictures to show the color problem. Please make sure to submit a ticket before returning anything so we can process the return for you and provide you information for the return.
You can check the status of your dispute order here:
Our customer service staff will reply you within 48 hours of receiving the message.
Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way. 

Mis-shipped products:
For mis-shipped items (item shipped was not item ordered), or the material of the dress is not as same as what you demand. 
Please contact customer service by submitting a dispute on our site within 7 calendar days of delivery. 
Also,Customer service will always help you solve problems.

Tidebuy Customer Service Email:
service@tidebuy.com

TOP

Visit Other Sites:
Espanol
Francais
Deutsch
日本語
Please note:We don't share your information to other sites above.
Copyright Notice ©2018 TideBuy.com All rights reserved .

TOP

x

You have unfinished orders, if you delete your account, you will not be able to check the order status.

OK
x

After canceling the authorization, you will not be able to login and the data will not be restored. Confirm cancellation of authorization?

Confirm Cancel
x

A link has been sent to . Just click the link in the email we sent you!

OK