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Home > Returns, Refund,Dispute > Fail to receive an item
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Returns, Refund,Dispute

Fail to receive an item

Fail to receive an item?

When I request a return, will the shipping cost be refunded?

We will do our best to support your request. But sorry that the shipping fee is non-refundable. 
If it is our responsibility to generate a return, the shipping fee might be refunded depending on the severity of the problem. 
Please contact Customer Service within 30 calendar days (For custom wedding dresses, special occasion dresses and wigs within 7 calendar days) of receiving your order.

Tidebuy Customer Service Email:
service@tidebuy.com

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